asked 8 years ago
What are the KPIs that can be set for a customer service team that can be measurable?
1 Answers
Aleksey Savkin Staff answered 8 years ago
Hi Chris,
My favorite one is the “% of returning problems” as a lagging KPI, and “time to resolve customer’s issue” as its leading pair.
Some more standard KPIs:
- Net Promoter Score, for sure, learn more about it at Wikipedia.
- Overall Satisfaction Index. Might be subjective as people normally don’t have time for various surveys, so keep it simple: happy / unhappy.
- Customer Retention. Another lagging indicator, but if you have a subscription-based service or your business model imply repetitive purchases, then it is a good choice.
- Abandon Rate (for calls/live chats) – to make sure that all people that have a question actually find their way to your customer support.
- Average Wait Time to support the previous indicator.
- Process oriented indicators like the number of opened tickets, the number of messages in a ticket, number of tickets by medium (email/phone/chat) and so on… will look nice on your dashboard, but make sure you understand how to fit them into the business context.
Finally, don’t forget to follow this algorithm when you need to come up with some new KPIs. And we regularly run online course on Balanced Scorecard/KPIs, you are welcome to join.
Ahmed Alhamdan
replied 8 years ago can you write some examples for KPIs and how to measure it?
Aleksey SavkinHi Ahmed,I’ve commented on your question about sales KPIs, you’ll find some examples for sales there: http://www.winningkpi.com/kpi/how-to-create-kpis-for-sales-department
jimmy choo sko engros – serien | Jimmy Choo Brude | jimmy choo sandaler
Jimmy Choo Brude
US Dollar
Euro
GB Pound
Canadian Dollar
Australian Dollar
Jappen Yen
Norske Krone
Swedish Krone
Danish Krone
CNY
Kategorier
2017 Nyankomne
Jimmy Choo Brude
Jimmy Choo Håndtasker
jimmy choo kiler
jimmy choo lejligheder
Jimmy Choo Pumper
jimmy choo sandaler
jimmy choo sandaler
jimmy choo sko
jimmy choo sko.
Jimmy Choo Tasker
Jimmy Choo tilbehør
Featured – [mere]
Jimmy Choo Håndtasker Outlet Online DKK 6,519 DKK 1,460Spar: 78% offjimmy choo lance afspejlede læder sandaler, – DKK 3,266 DKK 959Spar: 71% offjimmy choo krone – tå ruskind pumper brown DKK 3,344 DKK 1,002Spar: 70% off
hjem ::
Jimmy Choo Brude
Jimmy Choo Brude
Filter Results by:
Items starting with …
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
0
1
2
3
4
5
6
7
8
9
Viser 1 til 18 (ud af 28 produkter)
1 2 [Næste >>]
Jimmy Choo Diamante forskønnet Mesh Sandal splint DKK 3,492 DKK 1,002Spar: 71% off
Jimmy Choo glans Satin Peep-toe brude sko elfenben DKK 3,330 DKK 1,023Spar: 69% off
Jimmy Choo Salsa Glitter Peep Toe Slingbacks splint DKK 3,492 DKK 995Spar: 72% off
Jimmy Choo Viola krystal Forskønnelse Sandal sort DKK 3,753 DKK 1,058Spar: 72% off
jimmy choo – sko 100 mm bryllup krystal sko DKK 7,048 DKK 1,136Spar: 84% off
jimmy choo – sko elfenben brude DKK 3,535 DKK 959Spar: 73% off
jimmy choo – sko elfenben satin DKK 3,556 DKK 1,002Spar: 72% off
jimmy choo – sko hvidt satin slingback DKK 3,309 DKK 1,009Spar: 70% off
jimmy choo – sko nye bryllup. 100 mm DKK 6,342 DKK 1,065Spar: 83% off
jimmy choo antracit krystal udsmykket maskestørrelse sandal – DKK 3,513 DKK 995Spar: 72% off
Jimmy Choo Crystal forskønnet Mesh sandaler guld DKK 3,753 DKK 1,058Spar: 72% off
Jimmy Choo Dart Glitter sandaler lys guld DKK 3,450 DKK 981Spar: 72% off
jimmy choo diamante pegede slingback brude sko hvide DKK 3,309 DKK 1,002Spar: 70% off
Jimmy Choo gitter glitre sandaler Beige DKK 3,492 DKK 995Spar: 72% off
jimmy choo glans satin blonder og kniplinger peep tå brude sko eDKK 3,266 DKK 1,002Spar: 69% off
Jimmy Choo Indien Satin brude sko elfenben DKK 3,351 DKK 1,009Spar: 70% off
jimmy choo krystal chiffon ruskind sandal nøgen. DKK 3,492 DKK 1,101Spar: 68% off
jimmy choo krystal udsmykket maskestørrelse sandaler – DKK 3,450 DKK 981Spar: 72% off
Viser 1 til 18 (ud af 28 produkter)
1 2 [Næste >>]
oplysninger
betaling
skibsfart og afkast
kundeservice
kontakt os
engroshandel
betaling&skibsfart
ophavsret og kopi; 2014 – 2015jimmy choo sko butik online.drevet afjimmy choo – clearance forretning online inc.
luksus, jimmy choo sandaler på salg
– jimmy choo sandaler
blog About jimmychoosales.cn blog