Project Managers KPI

Answer QuestionsCategory: ManagementProject Managers KPI
asked 9 years ago

How to make kpi for project managers performance?
How balance score card helps measuring project managers performance?

1 Answers
Aleksey Savkin Staff answered 9 years ago

Hello Najeeb,
The performance indicators for the project managers depend a lot on what their functions in your company are, what the business goals of the organization are, and how daily activities of project managers are related with that strategy.
Just as an example, let’s have a look at the typical cycle for the project management:

1. Business analysis
2. Definition of the requirements
3. Development process
4. Implementation

If project managers are involved in the design of requirements, then it is a good idea to track “% of rework attributable to requirement” this will allow to estimate manager’s efficiency.

The development process can be tracked by “% of requirements implemented” indicator.

We don’t need to forget that project managers work with people, so we could build some satisfaction indexes. For example: it can be a general “Project stakeholder satisfaction index” or more specific ones like “Developer satisfaction index” or “QA satisfaction index.”

Finally, there are various process oriented indicators like “% of milestones missed.” As for the second question, there is a different between KPIs (used for performance tracking) and Balanced Scorecard (used for strategy execution).  The benefit of the performance measurement is making employees accountable, while the benefit of the Balanced Scorecard is in the alignment between daily activity and organization’s strategy that leads to the more effective strategy execution.

KPIs or Strategy – which comes first?

Start free wizard to create your strategy map Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
  • You will need to understand what your customers want and
  • How to give them what they want in the most effective way.
  • You will need to think about your competitors and, for sure, about your team.
Sounds like something complex? Not at all! Use this free Strategy Map Wizard and you will have your strategy map in 6 minutes.

10-Step System to Find Tailor-Made Key Performance Indicators


Examples of KPIs

It is easier to get started with KPIs when you have some good examples to follow. Find here examples of KPIs for various domains.

Winning KPI Crash Course

premium-bsc-training Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way...

Check out a "crash-course" for the Balanced Scorecard and KPIs.

Find us on Google Plus