Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
- You will need to understand what your customers want and
- How to give them what they want in the most effective way.
- You will need to think about your competitors and, for sure, about your team.
Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way... Check out a "crash-course" for the Balanced Scorecard and KPIs.
Hi Sheila,It is hard to say without seeing the details. Start from asking some simple questions, e.g. what is important during this migration process, what are the key success factors, what should be avoid. The answers might work as a key for you indicators.Another thought that it make sense finding KPIs only when the challenge is big enough, if it is about doing something small in a right way, then just do it, without KPIs.