What are the best KPIs for retail distribution drivers?

Answer QuestionsCategory: LogisticsWhat are the best KPIs for retail distribution drivers?
asked 8 years ago

Hello, I work in a pharmaceutical product supplier in Mongolia. We have a centralized logistics hub in a suburb area of the city. Our customers are located throughout the city and in order to improve our efficiency of the distribution process, we have to measure our distribution KPIs. What are the best indicators for distribution? Our strategy is to satisfy our customers with on-time deliveries. Meanwhile, we have to encourage our drivers to serve customers as many as possible everyday, because we have more than 250 customers and 9 drivers. Thank you in advance for your professional advise. Regards, Tsevelmaa    

1 Answers
Aleksey Savkin Staff answered 7 years ago

Hi Tsevelmaa,
Thank you for your question. The strategy is about understanding your current challenges, and suggesting some changes. A good thing to do first is to find out is what is limiting your business right now: what stops your company to serve your customers more efficiently and effectively.
The answer to this question will give a control points that you can start using to build your KPI system. Have a look at the 10-step system and try following the approach suggested there.

KPIs or Strategy – which comes first?

Start free wizard to create your strategy map Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
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  • How to give them what they want in the most effective way.
  • You will need to think about your competitors and, for sure, about your team.
Sounds like something complex? Not at all! Use this free Strategy Map Wizard and you will have your strategy map in 6 minutes.

10-Step System to Find Tailor-Made Key Performance Indicators


Examples of KPIs

It is easier to get started with KPIs when you have some good examples to follow. Find here examples of KPIs for various domains.

Winning KPI Crash Course

premium-bsc-training Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way...

Check out a "crash-course" for the Balanced Scorecard and KPIs.

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