My name is Van-Lee Gunyere, I am working for a 2PL and 3PL freight forwarding company in Germiston South Africa. I am Cost Accountant/Analyst. I would want to create KPI scorecard for a transport or freight forwarding company.
Few thoughts that might help:
1. Here is a ready-to-use set of KPIs for logistics.
2. You will need create your own KPIs as well, this article will be a good guidance on the topic.