Thank you for your request.
Below is link to our I T security KPI category, where we have an extensive list of metrics to measure information security:
Here are some KPIs specific to incident management:
Incident Resolution Time
Total time spent on resolving incidents/ Total number of incidents resolved
Incident Recurrence %
Total number of recurring incidents/ Total number of incidents x 100
This KPI can help you to focus on the recurring incidents, understand them and find appropriate solutions that could majorly improve your incident management practices.
From our list of IT Security KPIs, here are some examples that may be of help for your situation:
I hope this helps. Please feel free to post again for further support.
Oana Boteanu | + | February 16, 2013 at 9:19 am
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