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what KPI's are best for service industry IT department

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Anonymous asked 8 years ago
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Aleksey Savkin Staff answered 8 years ago

It’s like choosing clothes. What’s the best choice? The best choice is one that matches the style of the person and fits well. The same thing happens with KPIs. The best KPIs for IT are those that correspond to the IT strategy of the company. You can find some good IT KPIs here, but the real value of this article is not in the specific KPIs, but in the approach that one can employee to find tailor-made KPIs.   


KPIs or Strategy – which comes first?

Start free wizard to create your strategy map Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
  • You will need to understand what your customers want and
  • How to give them what they want in the most effective way.
  • You will need to think about your competitors and, for sure, about your team.
Sounds like something complex? Not at all! Use this free Strategy Map Wizard and you will have your strategy map in 6 minutes.

10-Step System to Find Tailor-Made Key Performance Indicators

kpi-system-240

Examples of KPIs

It is easier to get started with KPIs when you have some good examples to follow. Find here examples of KPIs for various domains.

Winning KPI Crash Course

premium-bsc-training Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way...

Check out a "crash-course" for the Balanced Scorecard and KPIs.

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