hi i m from MIS reporting and Data analysis team i make different report for CSAT
analysis please suggest me how should i make the list of my kpis
The first question to ask is what are your current goals and main challenges. Once you have the list, then you can go ahead with the list of success factors. Once you have them, you can go ahead and quantify your efforts.
Check out the KPI system for more specific guidance, there is also a template that you can use for your brainstorming.