Aleksey Savkin Staff answered 7 years ago
Hi Naing,
For the step-by-step instruction I would recommend to follow the steps of our 10-step KPI system.
As for the specific examples of the KPIs that one can use for IT, have a look at the scorecard described in this article.
Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way... Check out a "crash-course" for the Balanced Scorecard and KPIs.
