How to design KPIs for an NPO?

Answer QuestionsCategory: OtherHow to design KPIs for an NPO?
asked 8 years ago

Hello team,
I am trying to develop KPIs to measure performance of my team. We are an NPO who entertain children with special education needs such as Dyslexia and ADHD. We have broadly 4 departments responsible for 1. Curing the children 2. Research 3. Program Management to make aware of our NPO and bring donors and grants and 4. Administration.
I would really appreciate if i can be guided to design effective KPIs to measure performance for all the 4 departments.

1 Answers
Aleksey Savkin Staff answered 8 years ago

Dear Raza,
Thank you for posting your question. Find a guide for finding the KPIs here. Also, I believe what you need to do first is to formalize your strategy on Balanced Scorecard (strategy map), the rest questions with KPIs will be solved easier.

KPIs or Strategy – which comes first?

Start free wizard to create your strategy map Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
  • You will need to understand what your customers want and
  • How to give them what they want in the most effective way.
  • You will need to think about your competitors and, for sure, about your team.
Sounds like something complex? Not at all! Use this free Strategy Map Wizard and you will have your strategy map in 6 minutes.

10-Step System to Find Tailor-Made Key Performance Indicators


Examples of KPIs

It is easier to get started with KPIs when you have some good examples to follow. Find here examples of KPIs for various domains.

Winning KPI Crash Course

premium-bsc-training Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way...

Check out a "crash-course" for the Balanced Scorecard and KPIs.

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