wessam asked 7 years ago
kindly i would like to view some Facility management KPIs that contain different service lines like ( Cleaning – Technical maintenance – Receptionist – Environmental sustainability – H&S – Admin coordination – Waste removal – Warehouse management.
if possible i want to know the main points to be assessed and sub point under every main service deliverable and method of measure and score calculation.
Aleksey Savkin Staff answered 7 years ago
The right way to approach this would be to start with a model of your current business situation. The goal is to find the bottlenecks, e.g. functions that are limiting your performance. That´s the first starting point for the measurement. That´s the difficult way to do this, but you can expect to have a good scorecard in the end (the one that gives you some insights and supports your decision making). You will obviously need a guide on this, and the 10 Step KPI System book will be very helpful.
The easier way is to get started with some KPI templates, for example, this one for facility management from the commercial library.
