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What is the KPI for a credit card company?

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Anonymous asked 9 years ago
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Anonymous answered 9 years ago

It depends a lot on the company’s strategy:

  • What is the main challenge right now?
  • Why it appeared?
  • How company is going to overcome it?
  • What do competitors do about this?

Answering these questions will help to formulate a strategy. KPIs just support the strategy.

For example: you found out that the biggest problem is with refund/charge-back rate.

Your action plan might consist of investing more time in respective checks. The KPI will be aligned with this action plan and this objective.

Here are some ready-to-use KPIs for credit card processing company. Needless to say you might need to modify them according to the needs of your business.


KPIs or Strategy – which comes first?

Start free wizard to create your strategy map Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
  • You will need to understand what your customers want and
  • How to give them what they want in the most effective way.
  • You will need to think about your competitors and, for sure, about your team.
Sounds like something complex? Not at all! Use this free Strategy Map Wizard and you will have your strategy map in 6 minutes.

10-Step System to Find Tailor-Made Key Performance Indicators

kpi-system-240

Examples of KPIs

It is easier to get started with KPIs when you have some good examples to follow. Find here examples of KPIs for various domains.

Winning KPI Crash Course

premium-bsc-training Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way...

Check out a "crash-course" for the Balanced Scorecard and KPIs.

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