KPI for Measuring of IT Services posted in category IT

WinningKPI - IT - KPI for Measuring of IT Services posted in category IT

This indicator is for measuring of IT Services process; More details: System Development, System Operation (SLA), Incident and Problem, Regulation Compliance

KPI Units: %

KPI Time Frame: update once a month

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Incident and Problem:
% of outage due to incidents
In given time period (e.g. 1 month)
Total hours of outage/ Total service hours x 100

System Operation – SLA

% Availability
Formula:
Planned service hours – planned downtime

See links to Software Development/Quality and IT Security KPIs; you may also find these useful and adaptable to your measurement needs

KPI category: Software Development/Quality

KPI category: IT Security

Oana Boteanu | + | September 20, 2012 at 11:24 am

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