hello,
our department creats KPI indicators which are they ( strerility test , waiting time , prescription errors, advers drug reaction reports, medication reconcilation, near miss rx and turn around time orders)
but until now these indicators have been developed slowly and not changed from 4 years ago.
I need to develop these indicators or add a new indicatores and how can I measure the results correctly?
Thank you for this amazing website.
1 answer
Hi Rajaa,
>>but until now these indicators have been developed slowly and not changed from 4 years ago.
I think the situation that you mentioned is actually a symptom, that KPis were developed without taking into account the business context.
In simple words first one needs to understand where the organization needs to move and only then the respective measurement method (KPI) should be suggested.
For sure, it is a challenging task to make simultaneously several important things - understand business goals, find KPIs, and execute, but only this combination works. Have a look at this article to get a better idea about how this might work for you.
