KPI for measuring performance of POS merchant acquiring staff posted in category Operations

WinningKPI - Operations - KPI for measuring performance of POS merchant acquiring staff posted in category Operations

This indicator is for measuring of POS merchant acquiring card process; More details: Credit Card SBU (Acquiring)

KPI Units: %

KPI Time Frame: update once a month

This KPI is aligned to Cards merchant acquiring strategic objective.

Posted by KPI Expert | Help to protect community: Flag for moderation

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Ideas suggested by WinningKPI community:

Here are comments:

In first place, it is necessary to define a business context of this measurement. E.g. what is your objectives and relationship between them. Would you like to improve operational efficiency or something else?

We discussed the business context of KPIs here:
http://www.bscdesigner.com/why-most-kpis-dont-work-and-what-to-do-about-this.htm
Alex Savkin | + | April 13, 2014 at 7:11 am

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