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KPI for measuring of percentage of successful completion of defect resolving posted in category Quality Assurance

WinningKPI - Quality Assurance - KPI for measuring of percentage of successful completion of defect resolving posted in category Quality Assurance KPI Expert The process is to build a traceability matrix for defects with statuses defined as resolved, partially resolved and unresolved and build KPIs every day to measure percentage of completion.
KPI Units: %

KPI Time Frame: update every day

This KPI is aligned to measure how successful the vendor is in resolving the issues strategic objective.

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As far as you have described the current situation and the measurement goal your KPI have to be as simple as:

KPI1=(# of defects resolved)/(total number of defects)*100
KPI2=(# of partially resolved defects)/(total number of defects)*100
KPI3=(# of unresolved defects)/(total number of defects)*100

You can use BSC Designer Online to manage your KPIs.

Alex Savkin | + | November 6, 2013 at 10:33 am

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