Winning KPI

KPI for Measuring of CUSTOMER SERVICES posted in category HR

WinningKPI - HR - KPI for Measuring of CUSTOMER SERVICES posted in category HR KPI Expert This indicator is for measuring of HR process; More details: THE REDUCTION OF CUSTOMER COMPLAINTS VIA NEW IMPLIMEMTATIONS SUCH AS: TRAINING, SUPPORT AND BETTER COMMUNICATION

KPI Units: %

KPI Time Frame: update once a month

Posted by KPI Expert | Help to protect community: Flag for moderation

Useful KPI? Download KPI as a .BSC project or start a web-based KPI project.

Ideas suggested by WinningKPI community:

Here are comments:

KPI Expert Hi,
Thanks for your post.
A great KPI to start with is the actual reduction of customer complaints
You may measure
% Reduction in customer complaints
Or
Total Number of customer complaints – and compare with previous values
It is advised that you use defined time periods. I have seen that you chosen a monthly measurement which is great, yet more accurate results could be identified if you measure quarterly.
Do ensure to take into account any other factors – e.g. if a product/service was faulty – then the customer complaints may not be due to HR’s failure to improve customer service – but due to the product/service itself.
Here are some great KPIs to support this analysis – feel free to adapt them to your needs:





If you need any further support don’t hesitate to comment below or post a new request.

Oana Boteanu | + | June 26, 2013 at 2:52 pm

×

Have something to add? Have some more thoughts? Help others and earn 5 credits!

×

Sign in to comment Please, register (there is a button 'Become a member of WinningKPI community') in the right sidebar or sign in to leave comments. It is free and more - you will have scores for each comment you post.

Articles in HR category:

Relevant articles:

Become a member of WinningKPI community

Manage your KPIs with BSC Designer software

Random KPI requests: