WinningKPI - CRM - KPI for Measuring of CRM Cost per Employee posted in category CRM KPI details: This indicator is for measuring the CRM cost per employee. This is calculated by dividing the total cost for all CRM efforts by the total number of employees.
This figure is used as part of the CRM effectiveness analysis, to measure the effort that the company is putting into managing its customer relationships. The result may be compared against competition, previous years etc.
The KPI can also be used with other CRM KPIs such as Average CRM Cost per Consumer, Total CRM Cost, and Customer Response Effectiveness etc.
Formula:
Total CRM cost/ Total Number of Employees
KPI Unit: money
KPI Time Frame: update annually
Posted by Oana Boteanu | Help to protect community: Flag for moderation
Ideas suggested by WinningKPI community:Here are comments:
Example (hypothetical values):
Company A measures the total CRM cost per employee over one year period.
Total CRM Cost: $2000 000
Total number of employees: 2000
Total CRM cost per employee:
2000 000/ 2000 = 1000
Hence, the overall CRM cost is of $1000 per employee.
This is a useful statistical measure, often compared against other costs.
Oana Boteanu | + | October 1, 2012 at 5:28 pm
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