KPI for Information and Communication Technology posted in category Banking

WinningKPI - Banking - KPI for Information and Communication Technology posted in category Banking

This indicator is for measuring of capacity management process; More details:Service availabilty,Cyber/Network security,telecommunications networking platform and Cisco System Networking and Troubleshooting.

KPI Units: %

KPI Time Frame: update once a month

Posted by KPI Expert | Help to protect community: Flag for moderation

Useful KPI? Download KPI as a .BSC project or start a web-based KPI project.

Ideas suggested by WinningKPI community:

Here are comments:

Thank you for your request.

To start with, check out our IT Security Category, with a wide range of KPIs in IT Security management and performance:
KPI category: IT Security

Measure all KPIs over time periods, example one month:

See some examples:

Actual Service Availability/ Contracted Service Availability x 100

Total Number of Service Interruptions/Cuts:

If you measure this annually, just divide total by 12 months to get monthly rate

For network security you may find useful to implement KPis from this link (also given above):

KPI category: IT Security

In a nutshell, you may measure
Number of Security Incidents
Average cost spend on network security
Average time to solve network security issue

Troubleshooting Fix Rate
Her you may measure time from when the troubleshooting occurred until it was fixed. This is often also referred to as Mean Time to Repair.
You can also measure cost per troubleshooting incident.

We also have some KPis under software development/quality, which you may be able to adapt to your needs. See link below:

KPI category: Software Development/Quality

Oana Boteanu | + | January 7, 2013 at 4:58 am

Have something to add? Have some more thoughts? Help others and earn 5 credits!

Sign in to comment Please, register (there is a button 'Become a member of WinningKPI community') in the right sidebar or sign in to leave comments. It is free and more - you will have scores for each comment you post.

Articles in Banking category:

Tips on using Banking Key Performance Indicators (KPIs)

Relevant articles:

Become a member of WinningKPI community

Manage your KPIs with BSC Designer software

Random KPI requests:

KPI for: Measuring of work, safety and sales for timber department -- This indicator is for measuring of work,... 2 comments - add ideas!
KPI for: Training Effectiveness -- This indicator is for measuring effectiv... 1 comment - add ideas!
KPI for: Measuring of Average room rate -- Details: This indicator is for measurin... 1 comment - add ideas!
KPI for: Measuring of Funnel Drop-Off -- This indicator is for measuring the funn... 1 comment - add ideas!
KPI for: Measuring of Medical and surgical costs as % of a surgery center’s operating expenses -- This indicator is for measuring the medi... 1 comment - add ideas!