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KPI for Measuring of the time, processes of the flight management unit in the airline catering industry posted in category Flight Management

WinningKPI - Flight Management - KPI for Measuring of the time, processes of the flight management unit in the airline catering industry posted in category Flight Management KPI Expert This indicator is for measuring performance of employees in this unit, the quality of service provided for the customers, and how delay in service supply works with staff appraisal

KPI Units: %

KPI Time Frame: update once a month

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Ideas suggested by WinningKPI community:

Here are comments:

KPI Expert Hi,
Thanks for your post. I will start by adding some useful links for measuring staff performance that can be applied to any industry and sector of business, including flight management.



In terms of measuring the catering process and customer service and identifying how that affects staff appraisal, I suggest that first some strategic objectives are identified. The needs and objectives for the catering process should be translated into objectives for the team that can then become KPIs for their performance appraisal.
Basic KPIs can be applied such as:
Response time for dealing with passenger queries
Stock Management
Overall customer satisfaction
Number of complaints

Oana Boteanu | + | July 7, 2013 at 6:46 am

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