See below some KPIs ideas:
Actual Quality checks vs. Targeted Quality Checks
Actual number of quality checks / Targeted number of quality checks x 100
% of quality assurance Inspections failed
Total number of quality inspections failed/ Total number of inspections x 100
Quality testing efficiency
Number of tests that have successful identified quality faults/ Total number of quality tests x 100
You can use this to also measure the % of tests that have unsuccessfully identified quality faults (e.g. you find the fault later on, after the test).
Number of tests that have unsuccessfully identified quality faults / Total number of quality tests x 100
Oana Boteanu | + | October 21, 2012 at 3:54 pm
Batch Failure Rate
Here you can compare the batch failure rate over given periods of times, monitor the changes and use it to pin point reasons for failure. This will help you create strategies to minimize this failure rate.
You may also measure Batch Failure Frequency - as in after what period of time you experience batch failure etc. Also compare this over long periods of time for measurable results.
If you have the information available for the batch failure rate cause, I would split it into different KPIs such as:
Batch Failure due to Cause 1 (i.e. contamination)
Batch Failure due to Cause 2 (i.e. Operator error)
Batch Failure due to Cause 3 (i.e. equipment failure)
Etc.
By monitoring specific reasons for batch failure, you will be able to make changes to minimize it. Through this KPIs you can also monitor how effective your changes are.
Batch Recall
Take a similar approach to Batch recall as to Batch Failure.
Here are some KPI ideas:
% of Products Recalled
% of Products Recalled due to Reason 1 (just as in my other example, identify reasons why you need to recall batches and measure the weight/impact of them).
No of initiatives taken to improve quality
Here you can simply have this KPI as a title and monitor the number
You can also measure:
Time dedicated to quality improvement as a % of all activities, over given period of time
Total time dedicated to quality improvement/ Total time dedicated to work activities x 100
Time dedicated to quality improvement per employee
Total time dedicated to quality improvement/Total number of employees
In order to monitor enhancing benchmarking, you can measure how you benchmark has ‘changed’.
If you were selling products, this could be as simple as % increase in what your sales benchmark was.
So please apply this to your business practices and basically see the growth in bechmarking. You can also do this by KPIs.
So your KPI for a certain business practices now is 20% and next year is 30%, that’s your 10% growth.
I hope this makes sense?
Regulatory compliances
Here you probably want to measure
% of systems in line with regulatory compliances
% of working practices in line with regulatory compliances
Success Rate in meeting regulatory compliances
Failure Rate in meeting regulatory compliances
Corrective and Preventive Actions
For corrective and preventive actions, it’s key to measure if you do enough preventive actions, and what is efficient for you, also in terms of cost, time etc.
So you can measure:
Ratio corrective to preventive actions
Corrective actions as a % of all quality control actions
Preventive actions as a % of all quality control actions
Total cost of corrective actions
Total cost of preventive actions
Time dedicated to corrective actions
Time dedicated to preventive actions
Etc.
I hope this helps you. Just as before, please feel free to post again for further support.
Oana Boteanu | November 1, 2012 at 6:19 pm
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