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KPI for Measuring of % of Cancelled Rooms Occupied posted in category Hotels

WinningKPI - Hotels - KPI for Measuring of % of Cancelled Rooms Occupied posted in category Hotels Oana Boteanu
The KPI with this visual info-graphic is included in Hotel KPIs pack.
Details:
This indicator is for measuring the % of cancelled rooms that have been occupied by other customers after cancellation.
It can be used along with the % of cancelled reservation requests to give the hotel management the necessary information of how cancellation affects profits and room sale performance.
Based on these KPIs, managers can set cancellation fees, flexible room rates etc.

Formula:
No. of cancelled rooms occupied/ total no. of cancelled reservation requests x100

KPI Units: %

KPI Time Frame: Update monthly or quarterly


Posted by Oana Boteanu | Help to protect community: Flag for moderation

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Here are comments:

KPI Expert Example:

A hotel has around 100 rooms cancelled a month
On average, 40 of those cancelled rooms are occupied

40/100 x 100 = 40%

In order to increase this rate, the hotel can offer exclusive last minute offers of 50% rates etc. to ensure all rooms are filled.
For hotels that have cancelation fees, that 50% drop in price can be more or less equalized by the cancelation fee.

Oana Boteanu | + | September 8, 2012 at 9:39 am

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