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KPI for Measuring of daily operationmall supervisors posted in category Operations

WinningKPI - Operations - KPI for Measuring of daily operationmall supervisors posted in category Operations KPI Expert This indicator is for measuring of daily operation for mall supervisors
process:safety,tenant,customer service.technical issue,supervise employee,restaurant hygiene, security, request for maintenance,inovarion,communication

KPI Units:70 %

KPI Time Frame: update once each six month

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KPI Expert Thank you for your request. Here are some KPI examples for your request, please measure them all over a given time period (e.g. 1 month, 1 quarter).

Safety/ Security

Safety costs as a % of all mall operation costs
Total safety costs/ Total operation costs x 100

Safety incidents per given time period (e.g. 1 month)
Total number of safety incidents

% of safety incidents resolved before they escalated
Total number of safety incidents resolved before they escalated/Total number of safety incidents that occurred x 100



Tenant

See our Real estate KPIs, although this is shopping mall rental, same concept can be implemented, based on your needs.



You may find helpful:



If you need further help with the tenant KPIs, please comment with more details and your questions , and we are happy to help.

Customer Service

Check our our CRM section, you may find some useful KPIs;

  • KPI category: CRM


For example, you could measure customer satisfaction in terms of customer service:



You could also measure the negatives/incidents of customer service. The following KPI could be of use:

Customer service complaints as a % of all customer complaints
Total customer service complains / Total customer complaints x 100

Technical Issues

Check out our It Security category, where you can find a wide range of KPIs for managing IT down time, security incidents and technical incidents. You could follow the same pattern for similar kinds of IT/technical issues that you may encounter:





You may also want to have a look at:



Supervise Employee

% of Employee with a designated supervisor
Total number of employees with a designated supervisor/ Total number of employees x 100

Employee Supervision Quality/Satisfaction
Here you could measure this via surveys, where you anonymously check whether the employees feel content with their supervisors. Normally you would aim to measure whether the supervisors are active in the employee’day to day job, offer support and direction and so on.

Restaurant Hygiene

% of restaurants in compliance with hygiene standards
Total number of restaurants in compliance with hygiene standards / Total number of restaurants x 100

Total number of restaurant hygiene incidents
Sum of restaurant hygiene incidents over given time period (e.g. 1 month)

Request for Maintenance

Total monthly maintenance requests
Sum of monthly maintenance requests

See our examples from the Real Estate category – simply apply them to mall operations:



Innovation

Total number of innovation projects
Sum of innovation projects


Innovation budget as a % of total operations budget
Total innovation budget/Total operations budget x 100

Communication

Here you could measure the effectiveness of your communication system in terms of failure incidents, quality, ease-of-use etc.

I hope this helps. If you need any further support, please feel free to post a comment with details.

Oana Boteanu | + | February 16, 2013 at 4:54 pm

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