KPI for Measuring of Average Response Time for Routine HR Inquiries posted in category HR

WinningKPI - HR - KPI for Measuring of Average Response Time for Routine HR Inquiries posted in category HR

Details:
This indicator is for measuring the average response time for routine HR inquiries. This KPI is calculated by dividing the total time spent by HR personnel to respond to an HR Inquiry (from the moment they receive the request until they respond), dived by the total number of HR Inquires.
A high performance HR Department will aim to minimize the response time, whilst keeping quality standards. Strategies and systems can be put in place to speed up the response process (e.g. an operating system that sorts the Inquires by urgency, staff training etc.)

Formula:
Total time for responding Routine HR Inquires/ Total number of routine HR Inquires

KPI Unit: time

KPI Time Frame: update annually

Posted by Oana Boteanu | Help to protect community: Flag for moderation

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Here are comments:

This looks at the performance of the HR department. It is mostly a calculation for HR Process based activities, for example queries regarding annual leave, contract termination, maternity leave, change of name etc.

This can be calculated over a month period:

Total number of routine HR Inquires: 200
Total time used to respond: 300 hours (this can be 100 a month per member of staff, if the team has 3 members of staff dealing with it – average of 3 weeks work per staff member)
Response Time: 300/200 = 1.5 h per inquiry

Oana Boteanu | + | September 9, 2012 at 5:32 am

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