need to know map or diagram for call center KPI's correlation

Answer QuestionsCategory: Customer Serviceneed to know map or diagram for call center KPI's correlation
asked 6 years ago

need to know  map or diagram for call center  KPI’s correlation what is the for example SLA impact reflect on ABN & AHT … ect

1 Answers
Aleksey Savkin Staff answered 6 years ago

Hi Mohamed, it looks hard to answer this question without seeming more details. There is a set of commercial KPIs for a call center that might help.

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