Home › Question › need to know map or diagram for call center KPI's correlation

need to know map or diagram for call center KPI's correlation

Answer Questions › Category: Customer Service › need to know map or diagram for call center KPI's correlation
0 Vote Up Vote Down
asked 8 years ago

need to know  map or diagram for call center  KPI’s correlation what is the for example SLA impact reflect on ABN & AHT … ect

Question Tags:
1 Answers
0 Vote Up Vote Down
Aleksey Savkin Staff answered 8 years ago

Hi Mohamed, it looks hard to answer this question without seeming more details. There is a set of commercial KPIs for a call center that might help.


KPIs or Strategy – which comes first?

Start free wizard to create your strategy map Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
  • You will need to understand what your customers want and
  • How to give them what they want in the most effective way.
  • You will need to think about your competitors and, for sure, about your team.
Sounds like something complex? Not at all! Use this free Strategy Map Wizard and you will have your strategy map in 6 minutes.

10-Step System to Find Tailor-Made Key Performance Indicators

kpi-system-240

Examples of KPIs

It is easier to get started with KPIs when you have some good examples to follow. Find here examples of KPIs for various domains.

Winning KPI Crash Course

premium-bsc-training Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way...

Check out a "crash-course" for the Balanced Scorecard and KPIs.

Find us on Google Plus