This indicator is for measuring of Information Security process; Information Security Incidents
KPI Units: Information Security metrics with respect to incident management
KPI Time Frame: update once a month
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Below is link to our I T security KPI category, where we have an extensive list of metrics to measure information security:
- KPI category: IT Security
Here are some KPIs specific to incident management:
- Incident Resolution Time
- Total time spent on resolving incidents/ Total number of incidents resolved
- Incident Recurrence %
- Total number of recurring incidents/ Total number of incidents x 100
This KPI can help you to focus on the recurring incidents, understand them and find appropriate solutions that could majorly improve your incident management practices.
From our list of IT Security KPIs, here are some examples that may be of help for your situation:
I hope this helps. Please feel free to post again for further support.