Hello Calab, have a look at some KPI examples for customer service in this article.
KPIs or Strategy – which comes first?
Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
You will need to understand what your customers want and
How to give them what they want in the most effective way.
You will need to think about your competitors and, for sure, about your team.
Sounds like something complex? Not at all! Use this free Strategy Map Wizard and you will have your strategy map in 6 minutes.
10-Step System to Find Tailor-Made Key Performance Indicators
Examples of KPIs
It is easier to get started with KPIs when you have some good examples to follow. Find here examples of KPIs for various domains.
Winning KPI Crash Course
Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way...