How we can test the efficiency of KPIs in government sector

Answer Questions › Category: Management › How we can test the efficiency of KPIs in government sector

asked 9 years ago

1 Answers

Aleksey Savkin Staff answered 9 years ago

Hi Mohammad, Thank you for the question. I don’t think there is a short answer for this question… But here are some thoughts:

KPIs are just indicators, so they are efficient/effective if they generated some insights for the management, and supported some decisions. Still, without seeing a long term perspective it is hard to say if they were really good or not.
There are symptoms of an inefficient KPI: it doesn’t have any business context; it is easy to game by people; it is hard to measure; probably the most important – it is not a leading KPI (or if it a lagging KPI, then there is no a leading KPI par for this lagging KPI).

I think it is a good topic to explore more. I’m thinking about an article with some examples. Will post an update here once it is published.

Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:

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