Aleksey Savkin Staff answered 9 years ago
Hi Amany,
The basic approach should be the same as for any other business domain:
As for software development, have a look at this article here, it explains the topic well.
Ideally, you need to have a strategy before start thinking about KPIs. How to create a good strategy? It's tricky and will require your expertise:
Even the best KPIs won't change anything if they are not properly aligned with a business context, if a company's strategy is not well defined, if there is no clear understanding about what the company is measuring and way... Check out a "crash-course" for the Balanced Scorecard and KPIs.
