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How to create KPI for 24/7 monitoring operation, and what standard to follow?

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asked 8 years ago
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Aleksey Savkin Staff answered 8 years ago

Hi Sohail,
First of all it is necessary to decide what kind of operations you need to monitor, what are the typical problems that happen, what you plan to improve in the system, what are risk factors. Good KPIs comes naturally from this contexts. A general approach to the KPIs is well described in this article.
 
Also, feel free to share more contextual details here.


KPIs or Strategy – which comes first?

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10-Step System to Find Tailor-Made Key Performance Indicators

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Examples of KPIs

It is easier to get started with KPIs when you have some good examples to follow. Find here examples of KPIs for various domains.

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Check out a "crash-course" for the Balanced Scorecard and KPIs.

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